Tuesday, October 24, 2006

reaching out into the ether...

and getting a big handful of nothing. See below for the response I got from Hain (Earth's Best and half a dozen other organic/granola brands) about 1. what Earth Best products contain corn or corn derivatives, and 2. which are manufactured on shared machinery with products that contain corn or corn derivatives?

Here was their thoughtful response:

Thank you for taking the time to contact us regarding our Earths Best Product.

We strive to maintain the highest quality products and appreciate your patronage.Unfortunately, we currently do not have a product listing of corn free products. The Hain Celestial Group's labeling declares major allergens (peanuts, soybeans, milk, eggs, fish, crustaceans, tree nuts, and wheat) and we follow the U.S. FDA's regulations. In addition, our labeling always declares gluten containing ingredients.

We recognize the serious nature of the allergen issue and we strive to minimize risk. Both major and minor ingredients of all products, as well as all processing procedures and equipment, are closely scrutinized and all potential allergen issues as determined by the Hain Celestial Group are declared on our labeling.We assure you, the consumer, that strict manufacturing processes and procedures are in place and that each manufacturing facility has active allergen control programs.

Thank you for your continued support of The Hain Celestial Group. If we can be of further assistance, please feel free to contact us at 1-800-434-4246, Monday through Friday from 7AM - 5PM Mountain Time.

Consumer Relations

I believe that I learned precisely nothing. When prodded, the lovely folks at Hain offered further communications of nothing. Clearly, their goal was to a. do as little work as possible, and b. cover their legal tushies. Splendid.

This is, alas, par for the course where this sort of communication is concerned. The great exception has been Enzymatics (enzy.com) who quickly wrote back to let me know that yes, their children's multivitamin is safe for my kids. Of course, when asked if there's anything else manufactured on the same machinery that could cause a problem, they fell ominously silent...

But here's a newsflash for ya: fingerpaint! Contains corn and possibly wheat. Oh yes, and diapers! Some contain cornstarch, which may be why the toddles is scratching his tushie raw, the poor wee man. I'm keeping track of the diapers as responses more or less roll in from the big companies. Post with diaper information is coming up soon..

WARNING: word is out that Pampers reformulated one type of diaper wipe to include dairy. I have not yet confirmed this, but suggest you all use caution. Me, I'm a fan of the 7th Generation diaper wipes, anyway - softest I've ever touched.


dykewife said...

my oldest niece was allergic to disposable diapers and my s-i-l had to use cottn diapers. is there a diaper service where you live that you could access? it's actually less expensive than disposables and you'd know what's going on your son's butt.

mama o' the matrices said...

There is a diaper service, and I'm tempted. But there's also the g-Diapers, which are a nice option along the lines of not having to schlepp dirty diapes around with me, when we're out of the house.

Or possibly a combination? I do like the cloth on the tush concept, though.

magid said...

Might be worth writing again, pointing out that yes, they check for these particular allergens, but in your case, this other thing is an allergen, so what's the deal? If you can get a name of someone higher up the food chain, it would likely work better...

mama o' the matrices said...

Food chain. Yes, I really should move up the food chain... In this case, Joe the Man is only interested in doing what is required legally and by the terms of his job. Good service it ain't. Lousy karma, too, I'm thinking.